SHIPPING POLICY

Last Updated: [2022/03/15]

📦 OVERVIEW

At TCG Chasers, we aim to deliver your orders quickly, securely, and with care.
Please review the details below for information on processing, shipping times, and delivery.

⏱ PROCESSING TIME

• Orders are processed within 1–2 business days (Monday–Friday)
• Orders placed on weekends or UK bank holidays will be processed the next working day

During peak periods (e.g. major releases), processing times may be slightly extended.

🌍 SHIPPING LOCATIONS

We currently ship:

• 🇬🇧 United Kingdom
• 🇪🇺 Europe
• 🌎 International destinations

🚚 SHIPPING METHODS & DELIVERY TIMES

Estimated delivery times:

• UK: 2–4 working days
• Europe: 5–10 working days
• International: 7–14 working days

Delivery times are estimates and may vary depending on courier services, customs, and peak periods.

💷 SHIPPING COSTS

Shipping rates are:

• Calculated at checkout based on location and order size

We may occasionally offer:

• Free shipping promotions
• Discounted international rates

📍 ORDER TRACKING

All orders include tracked shipping.

Once your order has been dispatched, you will receive:

• A confirmation email
• A tracking number with a link to track your parcel

📦 PACKAGING

We take extra care to ensure your items arrive safely:

• Secure packaging for all orders
• Protection for sealed trading card products
• Collector-friendly handling

⚠️ DELAYS, LOST OR DAMAGED ITEMS

Once your order has been dispatched, it is handled by the courier.

• We are not responsible for delays caused by shipping carriers
• If your parcel is delayed or missing, please contact the courier using your tracking number

However, we will:

Always do our best to assist you and help resolve any issues.

🌐 CUSTOMS & IMPORT DUTIES

For international orders:

• You may be required to pay customs duties, VAT, or import fees
• These charges are set by your country and are not included in our prices

TCG Chasers is not responsible for these additional fees.

❌ INCORRECT SHIPPING DETAILS

Please ensure your shipping information is correct at checkout.

• We are not responsible for orders sent to incorrect addresses
• If you notice an error, contact us immediately before dispatch

📬 CONTACT US

If you have any questions about shipping:

📧 Email: support@tcgchasers.co.uk