Privacy Policy

Last Updated: [2022/03/15]

1. INTRODUCTION

At TCG Chasers, we are committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect and process the following types of personal data:

🧾 Personal Information

• Full name
• Email address
• Billing & shipping address
• Phone number
• Payment details (processed securely via third-party providers)

🌐 Usage Data

• IP address
• Browser type & device information
• Pages visited and time spent
• Interaction behaviour on the site

🍪 Cookies & Tracking

We use cookies and similar technologies to:

• Improve site functionality
• Remember preferences
• Analyse traffic and performance

💬 Communication Data

• Messages sent via contact forms
• Customer support enquiries
• Social media interactions

3. HOW WE USE YOUR DATA

We use your information to:

• Process and deliver your orders
• Provide customer support
• Manage payments and transactions
• Improve our website and services
• Send updates, offers, and marketing (only if you opt-in)
• Prevent fraud and ensure site security

4. LEGAL BASIS FOR PROCESSING (UK GDPR)

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil your orders
• Legal obligation – to comply with UK law
• Legitimate interests – to improve our services and prevent fraud
• Consent – for marketing communications

5. SHARING YOUR INFORMATION

We only share your data when necessary:

🤝 Trusted Third Parties

• Payment processors (e.g. Stripe, PayPal)
• Shipping and fulfilment providers
• Website analytics (e.g. Google Analytics)
• Marketing platforms

⚖️ Legal Requirements

We may disclose data if required to:

• Comply with legal obligations
• Protect our rights or prevent fraud

🔄 Business Transfers

In the event of a sale or merger, your data may be transferred as part of business assets.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be based outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• GDPR-compliant data protection measures

7. DATA RETENTION

We only keep your personal data for as long as necessary to:

• Fulfil orders
• Meet legal and tax obligations
• Resolve disputes

8. YOUR RIGHTS (UK USERS)

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise these rights, contact us at:
📧 support@tcgchasers.co.uk

9. MARKETING & COMMUNICATIONS

You will only receive marketing emails if you:

• Opt-in during checkout or signup

You can unsubscribe at any time via:

• The unsubscribe link in emails
• Contacting us directly

10. COOKIES POLICY

We use cookies to:

• Enhance user experience
• Analyse website traffic
• Store preferences

You can control cookies via your browser settings.
Disabling cookies may affect site functionality.

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect your data.

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. CHILDREN’S PRIVACY

Our website is not intended for individuals under 13 years of age.

We do not knowingly collect data from children. If such data is identified, it will be deleted promptly.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

14. CONTACT US

If you have any questions about this Privacy Policy or your personal data:

📧 Email: support@tcgchasers.co.uk